Privacy Policy

This Privacy Policy describes how Kaycademy ("we", "us", or "our") collects, uses, and shares your personal information when you use our online piano course platform at [site URL] (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

Kaycademy is operated by Chris Magondo, trading as a sole trader registered in the United Kingdom. You can contact us at:

• Email: kaycacademy@gmail.com
• Address: [Kayc's business address — needed]

We collect the following categories of personal information:

• Account information — when you sign up, we collect your full name, email address, and password (stored encrypted).
• Payment information — when you purchase a course, our payment processor Stripe collects your card details. We do not store full card numbers on our servers; we only store payment confirmation references and the last 4 digits of your card for receipts.
• Lesson and homework activity — we track which lessons you watch, when you mark lessons complete, and homework you submit (audio, video, text messages).
• Communications — messages you send to Kayc through the platform, including in homework chat threads.
• Booking inquiries — if you contact us about wedding, conference, or church service bookings, we collect the details you submit in that form.
• Automatically collected information — we use cookies and similar technologies to keep you signed in and to understand how the Service is used.

• To provide the Service: showing you lessons, tracking progress, processing payments, delivering Kayc's feedback on your homework
• To communicate with you: account updates, payment receipts, lesson notifications, replies from Kayc
• To improve the Service: analyzing aggregate usage to understand what's working
• To comply with legal obligations

We process your information on the following bases:

• Contract: to deliver the course you've paid for
• Legitimate interests: to operate, improve, and protect the Service
• Consent: where you've actively opted in to specific uses
• Legal obligation: where required by law

We share information only with the following:

• Stripe — for payment processing (https://stripe.com/privacy)
• Supabase — for hosting the database and authentication (https://supabase.com/privacy)
• Resend — for sending transactional emails (https://resend.com/legal/privacy-policy)
• Vimeo — for video hosting (https://vimeo.com/privacy)
• Lovable — for hosting the application (https://lovable.dev/privacy)

We do not sell your personal information to third parties.

• Account information: for as long as your account is active, plus 6 years after closure (for tax records)
• Payment records: 6 years (UK accounting law)
• Lesson progress: until you delete your account
• Homework submissions: until you delete your account

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information ("right to be forgotten")
• Object to or restrict our use of your information
• Receive a copy of your information in a portable format
• Withdraw consent at any time

To exercise any of these rights, email us at kaycacademy@gmail.com. We will respond within 30 days.

We use essential cookies to keep you signed in and operate the Service. We do not use advertising or third-party tracking cookies.

The Service is not directed at children under 16. We do not knowingly collect information from anyone under 16. If you become aware that a child has provided us with personal information, please contact us.

If you have a complaint about how we handle your personal information, you can contact the UK Information Commissioner's Office (ICO) at https://ico.org.uk or 0303 123 1113.

We may update this policy from time to time. The "Last updated" date at the top of this page will be revised. Material changes will be communicated to you by email.

Questions about this policy can be sent to kaycacademy@gmail.com.